{ "business_profile": { "name": "Radiance Med Spa", "tagline": "Beauty. Balance. Radiance.", "address": "867 Main St, Ann Arbor, MI 48103", "hours": { "mon_fri": "9:00 AM – 7:00 PM", "sat": "10:00 AM – 4:00 PM", "sun": "Closed" }, "parking": "Free lot behind building; street parking on Main St.", "policies": { "cancellation_window_hours": 24, "no_show_fee": "May apply for no-shows/late cancels", "medical_disclaimer": "No medical advice; offer consult." }, "payments_financing": { "financing": ["Cherry", "CareCredit"], "hsa_fsa": "Generally not eligible; some wellness injections may qualify." }, "social_proof": {"google_reviews_count": 180, "google_rating": 4.7}, "contact_capture_required": ["name", "phone", "email", "service", "preferred_date_time"], "booking_goal": "Always move toward booking or a complimentary consultation." }, "service_catalog": [ {"name": "Botox / Dysport", "type": "Injectable", "synonyms": ["tox", "wrinkle relaxer", "Brotox"], "notes": "Forehead, frown lines, crow’s feet"}, {"name": "Lip Filler", "type": "Filler", "synonyms": ["lip augmentation", "HA filler"], "notes": "Hyaluronic acid"}, {"name": "HydraFacial — Signature", "type": "Facial", "synonyms": ["hydrafacial signature"]}, {"name": "HydraFacial — Deluxe", "type": "Facial", "synonyms": ["hydrafacial deluxe"]}, {"name": "Microneedling (SkinPen)", "type": "Skin", "synonyms": ["skinpen microneedling"]}, {"name": "RF Microneedling (Morpheus-style)", "type": "Skin", "synonyms": ["morpheus8-style", "RF micro needling"]}, {"name": "Laser Hair Removal — Small Area", "type": "Laser", "synonyms": ["LHR small"]}, {"name": "Laser Hair Removal — Medium Area", "type": "Laser", "synonyms": ["LHR medium"]}, {"name": "Laser Hair Removal — Large Area", "type": "Laser", "synonyms": ["LHR large"]}, {"name": "IPL Photofacial", "type": "Laser/IPL"}, {"name": "Body Contouring (CoolSculpting-type)", "type": "Body", "synonyms": ["fat freezing", "cool sculpting style"]}, {"name": "Vitamin B-12 Injection", "type": "Wellness", "synonyms": ["B12"]}, {"name": "Hydration IV Vitamin Drip", "type": "Wellness", "synonyms": ["IV drip", "IV therapy"]}, {"name": "Dermaplaning Add-On", "type": "Add-On"}, {"name": "Skin Package (3 Microneedling Sessions)", "type": "Package"} ], "pricing_reference": [ {"name": "Botox / Dysport", "unit": "per unit", "range": "$12–$15"}, {"name": "Lip Filler (Hyaluronic Acid)", "unit": "per syringe", "range": "$650–$850"}, {"name": "HydraFacial — Signature", "unit": "per session", "range": "$179"}, {"name": "HydraFacial — Deluxe", "unit": "per session", "range": "$249"}, {"name": "Microneedling (SkinPen)", "unit": "per session", "range": "$299"}, {"name": "RF Microneedling (Morpheus-style)", "unit": "per session", "range": "$650"}, {"name": "Laser Hair Removal — Small Area", "unit": "per session", "range": "$99"}, {"name": "Laser Hair Removal — Medium Area", "unit": "per session", "range": "$175"}, {"name": "Laser Hair Removal — Large Area", "unit": "per session", "range": "$299"}, {"name": "IPL Photofacial", "unit": "per session", "range": "$350"}, {"name": "Body Contouring (CoolSculpting-type)", "unit": "per cycle", "range": "$650"}, {"name": "Vitamin B-12 Injection", "unit": "each", "range": "$35"}, {"name": "Hydration IV Vitamin Drip", "unit": "per drip", "range": "$150–$250"}, {"name": "Dermaplaning Add-On", "unit": "add-on", "range": "$49"}, {"name": "Post-Procedure Hydrating Mask", "unit": "add-on", "range": "$25"}, {"name": "Skin Package (3 Microneedling Sessions)", "unit": "package", "range": "$799"}, {"name": "Consultation (New Client)", "unit": "visit", "range": "Free"} ], "intents": { "booking": { "utterances": [ "Can I book Botox this week?", "Any openings Saturday morning?", "I want a Hydrafacial tomorrow." ], "reply_template": "Absolutely! ✨ What’s your name, phone, email, and preferred day/time? Our hours are Mon–Fri 9–7, Sat 10–4. I’ll check the closest openings and get you booked." }, "pricing": { "utterances": [ "How much is lip filler?", "What does laser hair removal cost?" ], "reply_template": "Here are helpful ranges. For an exact quote, I can set a quick consult. Which area(s) are you considering, and what’s your best phone/email?" }, "hours_location": { "utterances": ["What are your hours?", "Where are you located?", "Is there parking?"], "reply_template": "We’re at 867 Main St, Ann Arbor. Free lot behind the building. Hours: Mon–Fri 9–7; Sat 10–4; Sun closed." }, "membership_financing": { "utterances": ["Do you have memberships?", "Do you offer financing?"], "reply_template": "Yes—members save on injectables and facials. Financing via Cherry & CareCredit. Want me to text you details?" }, "faq_clinical_safety": { "utterances": ["Does Botox hurt?", "How long does Botox last?"], "reply_template": "Most clients report minimal discomfort; numbing available. Botox typically lasts 3–4 months. I can book you a complimentary consult." } }, "dialogue_rules": { "tone": "Warm, modern, professional; concise; gentle emojis (✨🌿💆‍♀️).", "hard_stops": [ "No medical advice or diagnosis.", "No outcome guarantees.", "If unsure—escalate and collect contact." ], "always_collect": ["service", "preferred date/time", "name", "phone", "email"], "default_schedule_windows": ["Mon–Fri 9 AM–7 PM", "Sat 10 AM–4 PM", "Sun Closed"] } }